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Privacy Policy

Our website can generally be used without providing personal data. However, it may be necessary to process personal data, e.g. for inquiries or bookings via the website.

The processing of personal data is always carried out in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection regulations.

We have taken appropriate technical and organizational measures in accordance with Art. 32 GDPR to ensure an adequate level of protection. We have also set up procedures to ensure that we can exercise our rights, delete data and respond to data breaches. The protection of your personal data has already been taken into account in the development and selection of the hardware and software used. In this way, we comply with the principle of data protection through technology design and data protection-friendly default settings in accordance with Art. 25 GDPR. The security measures include, in particular, the encrypted transmission (SSL encryption) of data between your browser and our server.

I. Responsible party

The controller within the meaning of the General Data Protection Regulation is

...will follow soon

II. Cookies

Our website uses cookies. Cookies are small text files that are placed and stored on a computer system via an Internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a string of characters that can be used to assign websites and servers to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID.

Through the use of cookies, we can provide you with more user-friendly services that would not be possible without the setting of cookies.

By means of a cookie, the information and offers on our website can be optimized for the benefit of the user. As already mentioned, cookies enable us to recognize the users of our website. The purpose of this recognition is to make it easier for you to use our website.

When you visit our website, you will be informed about the use of cookies by means of an info banner. You will also be asked for your consent and referred to this privacy policy.

You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If you deactivate the setting of cookies in the Internet browser you are using, you may not be able to use all the functions of our website to their full extent. You can delete or change the cookie settings here, for example:

  • Android phones or accessories: https://hubpages.com/technology/How-to-delete-internet-cookies-on-your-Droid-or-any-Android-device
  • Apple Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=de
  • iPhone, iPad or Apple accessories: https://support.apple.com/en-us/HT201265
  • Microsoft Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
  • Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen
  • Opera: https://help.opera.com/de/latest/web-preferences/

You cannot prevent the transmission of Flash cookies via your browser settings. Please use the Flash Player settings for this purpose.

III. storage of data/information when accessing the website

When the website is accessed, general data and information is collected and stored in the server log files. This is the following data/information:

- the browser types and versions you use
- the operating system you are using
- the website from which you accessed our website
- Sub-websites that you click on our website
- Date and time of access to our website,
- your IP address/your internet service provider
- other similar data and information used for security purposes in the event of attacks on our IT systems.

We need this information in order to provide the content of the website correctly, to ensure the long-term functionality of our IT system and to be able to provide the authorities with the information necessary for prosecution in the event of a cyber attack. The legal basis for the processing of this data is our legitimate interest in accordance with Art. 6 (1) (f) GDPR. When using this general data and information, we do not draw any conclusions about your person. We store the anonymous data of the server log files separately from all personal data.

IV. Data processing in the context of your booking

If you book an accompanying person(s), we will process all data that you send us in this context. The data processing takes place exclusively for the processing and execution of your booking or the coordination of the appointment with the accompanying person. For this purpose, your booking data will be passed on to the booked accompanying person to the extent necessary for the fulfillment of the contract. The legal basis for processing this data is Art. 6 (1) (b) GDPR. The storage period is 10 years for billing-relevant data in accordance with tax regulations and 6 years for business letters. Otherwise, we will delete your data no later than one year after the last booking.

Consent to the processing of data relating to sex life or sexual orientation

We require your consent to process special categories of personal data, such as data relating to your sex life or sexual orientation. By actively and voluntarily providing us with the relevant data, you give your express consent to the processing of this data. The data will only be passed on to the booked accompanying person for the specified purpose.

The data will remain stored until you withdraw your consent.

Your consent constitutes the legal basis for the processing of this data (Art. 9 (2) (a) GDPR).

Consent to the processing of your ID data for requested home visits and/or for age verification

Proof of your identity and current address will be required for home visits. Proof that you are of legal age may also be required if it appears to us that you may be a minor. If you send us a copy of your ID to prove your identity/address/age of majority, you consent to the processing of the data contained herein by sending us the copy of your ID. The ID card data will be stored exclusively by us and will not be passed on to third parties. We will only delete your copies of ID if you revoke your consent, but no later than one year after your last booking.

Your consent also constitutes the legal basis for the processing of this data (Art. 6 (1) (a) GDPR).

V. How to contact us

Due to the provisions of the German Telemedia Act (TMG), we are obliged to provide a general e-mail address and a telephone number in the legal notice of our website, which you can use to contact us. You also have the option of contacting us via contact forms on our website. The personal data you send to us by e-mail, telephone or our contact form is automatically stored for the purposes of processing or contacting you. This personal data will not be passed on to third parties. If there is no booking and/or no contractual relationship with us, your data will be deleted after your request has been processed.

If the processing of the personal data transmitted to us by you by e-mail, telephone or our contact form is necessary for the fulfillment of a contract or for the implementation of pre-contractual measures, the legal basis for processing is Art. 6 I lit. b GDPR.

If the aforementioned requirements are not met, the legal basis for the processing of the personal data you send to us by email or via our contact form is Art. 6 I lit. f GDPR.

VI Legal basis of the processing

If we obtain your consent for a specific processing purpose, Art. 6 I lit. a GDPR serves as the legal basis for the processing operation.

If the processing of personal data is necessary for the performance of a contract, the processing is based on Art. 6 I lit. b GDPR. This also applies to processing operations that are necessary to carry out pre-contractual measures, for example in the case of inquiries about our products or other services.

If we are subject to a legal obligation that requires the processing of personal data, such as for the fulfillment of tax obligations, the legal basis for the processing is Art. 6 I lit. c GDPR.

If the processing of personal data is necessary in order to protect the vital interests of the data subject or another natural person, the processing would be based on Art. 6 I lit. d GDPR.

Finally, Art. 6 I lit. f GDPR can be the legal basis for a processing operation. This is the case if the processing operation is not covered by any of the aforementioned legal bases and the processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. If the processing of personal data is based on Article 6 I lit. f GDPR, our legitimate interest is the performance of our business activities for the benefit of the well-being of our employees/shareholders.

VII Legal or contractual regulations for the provision of personal data

The provision of personal data is partly required by law (e.g. tax regulations) and may also result from contractual regulations (e.g. information on the contractual partner). In the event that you wish to conclude a contract with us, it is necessary for you to provide us with personal data that will subsequently be processed by us. Failure to provide personal data would mean that we would not be able to conclude a contract with you.

VIII Routine deletion/blocking of personal data

We process and store personal data only for the period of time necessary to achieve the purpose of storage or if this has been provided for by the European legislator or another legislator in laws or regulations. If the storage purpose no longer applies or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.

After expiry of the respective statutory retention period, the corresponding data is routinely deleted, provided that it is no longer required for contract fulfillment or contract initiation.

IX. Existence of automated decision-making

We do not use automated decision-making or profiling.

X. Your rights

In accordance with Art. 15 GDPR, you have the right to request information as to whether we process personal data relating to you. If this is the case, you have the right to know the specific circumstances of the data processing. In particular, you can request information about

- the purposes of the processing;
- the categories of personal data being processed
- the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
- the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing

In accordance with Art. 16 GDPR, you have the right to obtain without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data.

In accordance with Art. 17 GDPR, you can request the erasure of the personal data stored by us if a right to storage no longer applies.

You can request the restriction of the processing of your personal data in accordance with Art. 18 GDPR if the accuracy of the data is disputed by you, the processing is unlawful but you refuse to delete it or we no longer need the data for the purposes of processing, or you have lodged an objection to the processing in accordance with Art. 21 GDPR.

In accordance with Art. 20 GDPR, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.

You can revoke your consent at any time in accordance with Art. 7 para. 3 GDPR. You can send your revocation to the contact details above, in particular to the e-mail address listed.

Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes this Regulation.

Pursuant to Art. 21 GDPR, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1). We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. You can send your objection to the contact details given above, in particular to the email address listed.

XI. Cooperation with processors/third parties

Insofar as we disclose your data to other persons/companies as part of our data processing, transfer it to them or grant them access to your data, this is done exclusively on the basis of legal permission, your consent, a legal obligation or on the basis of our legitimate interests. If third parties have been or are commissioned by us to process data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 GDPR.

XII. Transfers to third countries

If we process data in a third country or in the context of the use of third-party services, this will only take place if it is done to fulfill our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we only process or have the data processed in a third country if the special requirements of Art. 44 et seq. GDPR are met. Accordingly, the processing is carried out, for example, on the basis of special guarantees, such as the officially recognized determination of a level of data protection corresponding to the EU or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses“).

XIII Profiles in "social networks"

We operate profiles in so-called "social networks" and similar platforms in order to be able to communicate with our customers and other interested parties in our company. The terms and conditions and data processing guidelines of the respective operators apply in this regard.

Unless otherwise specified in this privacy policy, we process the data of users who communicate with us via "social networks" and similar platforms.

XIV Integration of third-party services and content

On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. GDPR in order to be able to integrate their content. The providers of this content obtain knowledge of your IP address, as the content cannot be transmitted to your browser without knowledge of the IP address.

We endeavor to only use content from third-party providers where your IP address is only used to deliver the content. There is also the possibility that third-party providers use so-called "pixel tags" - invisible graphics, also known as "web beacons" - for statistical or marketing purposes. "Pixel tags" can evaluate information such as visitor traffic on our website.